Refund policy
Thank you for shopping with Royal Oud Fragrances. This Return & Refund Policy applies to eligible online purchases made through www.royaloudfragrances.ca and delivered within Canada.
Royal Oud Fragrances wants customers to be satisfied with their purchase while also maintaining appropriate hygiene and product-quality standards. Please review this policy before requesting a return.
1. Return Window
Customers may request a return within 7 calendar days from the date the shipment is marked as delivered by the carrier.
All returns require approval before the product is shipped back. Once a return is approved, the product must be shipped back within 7 days of receiving the return authorization.
Returns requested after the 7-day return window or shipped without prior approval will not be accepted.
2. Return Eligibility
To qualify for a return:
The product must be unopened or lightly used with at least 95% of the original product remaining.
The product must be returned in its original packaging, including the original cap and box.
The product must not be damaged, altered, excessively used, or otherwise returned in a condition different from when it was received.
The return request must be made within the 7-day return period.
Royal Oud Fragrances reserves the right to inspect returned products before approving a refund.
3. Custom-Made Perfumes — Final Sale
All custom-made perfumes and custom fragrance blends are final sale. There are no refunds, returns, or exchanges on custom-made perfumes.
Custom fragrances are prepared specifically according to the customer's requested scent, fragrance profile, ingredients, or personal preferences. Because these products are individually prepared and cannot be resold, they are not eligible for return, refund, or exchange.
The only exception is if the product arrives damaged or if an error was made by Royal Oud Fragrances while preparing the order.
Customers are encouraged to carefully confirm their custom fragrance selection before completing their purchase.
4. Other Non-Returnable Items
The following items are final sale and cannot be returned:
Custom-made fragrances
Personalized products
Products with less than 95% of the original fill remaining
Products returned without their original packaging, cap, or box
Products returned outside the applicable return period
5. How to Request a Return
Before returning any product, please contact Royal Oud Fragrances at:
info@royaloudfragrances.ca
Please include:
Your order number
Clear photos of the product
Photos showing the remaining product level
Photos of the original packaging and box
A brief explanation of the reason for the return
After the request is reviewed, return instructions will be provided if the return is approved.
Please do not ship a product back before receiving return authorization.
6. Return Shipping & Fees
For approved returns:
The customer is responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.
A CAD $14.99 return processing and restocking fee per bottle will be deducted from the refund.
Original shipping charges, if any, are non-refundable.
Customers are encouraged to use a trackable shipping method when returning products.
Royal Oud Fragrances is not responsible for returned packages that are lost or damaged while being shipped back by the customer.
No return processing or restocking fee will apply when the return is due to a damaged, defective, or incorrect product.
7. Refunds
Once the returned product is received, it will be inspected.
If the return meets the requirements of this policy, the eligible refund will be issued to the original payment method, less any applicable return processing and restocking fees.
Refund processing normally takes approximately 5–10 business days after inspection. Additional time may be required for the refund to appear in the customer's account depending on the bank, credit-card provider, or financial institution.
Products returned outside the eligible return period are not eligible for a refund.
8. Promotional & Bundled Purchases
For promotional offers, discounted packages, or bundled purchases such as Buy 2 Get 1 Free, the refund amount may be adjusted based on the actual value of the products the customer keeps.
Any free or promotional item associated with a returned purchase may also need to be returned before the refund is processed.
9. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact Royal Oud Fragrances within 7 calendar days of delivery.
Please provide:
Your order number
Clear photos of the product
Photos of the product packaging
Photos of the shipping box
A brief description of the issue
After the claim is reviewed and verified, Royal Oud Fragrances may provide a replacement or full refund.
In many cases, returning a damaged, defective, or incorrect product may not be required.
10. Exchanges
Direct exchanges are generally not available.
For regular products, customers may request an eligible return under this policy and then place a new order for the preferred product.
Exchanges or replacements may be provided when a product arrives damaged, defective, or incorrect and the issue is reported within the required timeframe.
Custom-made perfumes are not eligible for exchanges.
11. In-Store Purchases
For eligible purchases made at the Royal Oud Fragrances Windsor location, customers may bring the product and proof of purchase to the store for review.
The same product-condition requirements may apply.
Custom-made perfumes purchased in-store are final sale and cannot be returned, refunded, or exchanged.
12. Lost or Stolen Packages
If the carrier marks a shipment as Delivered but the customer has not received the package, the customer should first contact the shipping carrier and request a delivery investigation.
Royal Oud Fragrances is not responsible for packages confirmed as delivered by the carrier. However, customers may contact Royal Oud Fragrances for assistance with any available shipping information.
13. Currency
All prices, processing fees, and refunds are processed in Canadian Dollars (CAD).
If an international payment method is used, the customer's bank or card provider may apply its own exchange rate, conversion fee, or other charges.
14. Return Address
The return address will be provided only after the return request has been reviewed and approved.
Approved returns may be directed to:
Royal Oud Fragrances
840 Wyandotte St E #102
Windsor, ON N9A 3J6
Canada
Contact Us
For questions regarding returns or refunds, please contact:
Royal Oud Fragrances
Website: www.royaloudfragrances.ca
Email: info@royaloudfragrances.ca
Windsor, Ontario, Canada
Typical response time is 24–48 business hours, Monday to Friday.
Royal Oud Fragrances reserves the right to update or modify this policy when necessary. The policy in effect at the time of purchase will apply to the applicable order.